Privacy Policy

Effective Date: 22 July 2026

Welcome to NativEnglish ("Company", "we", "our", or "us"). At NativEnglish, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.nativenglish.org, register for our courses, attend our online classes, or use any of our services.

By accessing our Website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Website or services.

1. Interpretation

Words with capitalized initial letters have meanings defined under this Privacy Policy. These definitions apply whether they appear in singular or plural.

2. Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created by you to access certain features of our Website or services.
• Company refers to NativEnglish, accessible through https://www.nativenglish.org.
• Cookies are small text files stored on your computer, mobile phone, or other device that help improve your browsing experience and remember certain preferences.
• Device means any electronic device used to access our Website or services, including computers, laptops, tablets, or smartphones.
• Personal Data means any information that identifies or can reasonably identify an individual.
• Service refers to all educational services, online classes, learning materials, consultations, and resources provided by NativEnglish.
• Service Provider means any third-party company or individual that assists us in operating our Website, processing payments, hosting classes, sending communications, or improving our services.
• Usage Data means information collected automatically when you access or use our Website.
• Website refers to https://www.nativenglish.org.
• You means the individual accessing or using our Website or services, or where applicable, the parent, guardian, or organization on whose behalf the individual is acting.

3. Information We Collect

To provide our educational services effectively, we may collect different categories of information.

A. Personal Information

When you register for a course, request information, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Residential Address (where required)
• Date of Birth (if applicable)
• Parent or Guardian Information (for minor students)
• Educational Background
• Occupation
• English Proficiency Level
• Payment Information (processed through secure payment providers)
• Any information voluntarily submitted through forms, emails, WhatsApp, or customer support.

Providing this information is voluntary; however, certain information may be necessary for enrollment or accessing our services.

B. Usage Data

Whenever you visit our Website, certain information may be collected automatically, including:

• IP Address
• Browser Type
• Browser Version
• Device Type
• Operating System
• Pages Visited
• Time and Date of Visit
• Time Spent on Pages
• Referring Website
• Clickstream Data
• Device Identifiers
• Diagnostic Information

This information helps us improve our Website's performance, security, and user experience.

C. Information Collected During Online Classes

When participating in online classes, workshops, webinars, or consultations, we may collect information such as:

• Display Name
• Attendance Records
• Assignment Submissions
• Assessment Results
• Chat Messages submitted during class
• Feedback Forms
• Class Participation Records

Where permitted by law and consistent with our Terms & Conditions, certain demo sessions, webinars, or promotional events may be recorded for internal training, quality assurance, or educational purposes. Any such recording will be handled in accordance with this Privacy Policy and applicable laws.

4. Cookies and Similar Technologies

NativEnglish uses cookies and similar technologies to improve the functionality and performance of our Website. These technologies may include:

• Browser Cookies
• Session Cookies
• Persistent Cookies
• Web Beacons
• Pixel Tags
• Analytics Technologies

Cookies help us:

• Maintain secure sessions.
• Remember your preferences.
• Improve Website performance.
• Analyse visitor behaviour.
• Enhance user experience.
• Prevent fraudulent activity.
• Measure the effectiveness of our marketing campaigns.

Most web browsers allow you to refuse or delete cookies through browser settings. Please note that disabling cookies may affect certain Website features.

5. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the proper functioning of the Website and cannot generally be disabled. They enable:

• User authentication
• Website security
• Form submissions
• Navigation
• Basic Website functionality

Functional Cookies

These cookies remember your preferences such as:

• Preferred language
• Login preferences
• Previously entered information
• User settings

This helps provide a more personalized experience.

Analytics Cookies

We may use analytics tools to better understand how visitors interact with our Website. These cookies help us:

• Understand visitor behaviour.
• Improve Website content.
• Analyse page performance.
• Monitor technical issues.
• Measure marketing effectiveness.

Analytics information is generally collected in an aggregated form and does not directly identify individual users.

Marketing Cookies

Where applicable, we may use marketing cookies to display relevant advertisements and measure the effectiveness of our promotional campaigns. You may control marketing cookies through your browser settings or cookie preferences.

6. How We Use Your Information

NativEnglish may use your information for purposes including:

• Providing and managing our educational services.
• Processing registrations and enrollments.
• Delivering live online classes.
• Managing student accounts.
• Communicating important course updates.
• Sending schedules and class reminders.
• Responding to enquiries and support requests.
• Processing payments.
• Issuing certificates upon successful completion.
• Improving course quality.
• Developing new educational content.
• Conducting research and internal analysis.
• Protecting the security of our Website.
• Detecting fraud or misuse.
• Enforcing our Terms & Conditions.
• Complying with legal obligations.

We may also send newsletters, promotional emails, offers, or educational updates. You may unsubscribe from marketing communications at any time.

7. Sharing and Disclosure of Your Personal Information

NativEnglish respects your privacy and does not sell, rent, or trade your personal information to third parties for their direct marketing purposes. However, we may share your information in the following circumstances:

A. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Website and educational services, including but not limited to:

• Payment gateway providers
• Cloud storage providers
• Website hosting providers
• Email and SMS service providers
• Customer support platforms
• Video conferencing platforms (such as Zoom, Google Meet, Microsoft Teams, etc.)
• Analytics providers

These service providers are contractually required to protect your information and use it only for the services they provide on our behalf.

B. Business Transfers

If NativEnglish undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.

C. Legal Requirements

We may disclose your personal information where required to:

• comply with applicable laws or regulations;
• respond to lawful requests from courts, government authorities, or law enforcement agencies;
• protect the rights, property, or safety of NativEnglish, our tutors, students, employees, or the public;
• investigate fraud, security incidents, or violations of our Terms & Conditions;
• establish, exercise, or defend legal claims.

D. With Your Consent

We may disclose your information for any other purpose where you have expressly provided your consent.

8. Communications

By registering with NativEnglish, you consent to receive communications from us through various channels, including:

• Email
• Telephone calls
• SMS
• WhatsApp
• Website notifications
• Mobile messaging applications

These communications may include:

• Enrollment confirmations
• Class schedules
• Payment reminders
• Educational updates
• Course announcements
• Technical support
• Promotional offers
• Newsletters
• Feedback requests

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions or contacting us directly. However, transactional or service-related communications may still be sent where necessary.

9. Data Retention

NativEnglish retains your personal information only for as long as necessary to:

• provide educational services;
• maintain student records;
• issue certificates;
• comply with legal obligations;
• resolve disputes;
• enforce our legal agreements;
• improve our educational programmes.

Even after a course has ended, certain records may be retained where required by law or for legitimate business purposes. Usage Data is generally retained for a shorter duration unless required for security, fraud prevention, or legal compliance.

10. Transfer of Personal Information

Your information may be stored or processed on servers located in India or in other countries where our trusted service providers operate.

By using our Website or services and submitting your personal information, you acknowledge and consent to such transfers, provided that reasonable safeguards are maintained to protect your data.

NativEnglish will take reasonable steps to ensure that any transfer of personal information is handled securely and in accordance with this Privacy Policy.

11. Security of Personal Information

The security of your information is important to us. We implement reasonable administrative, technical, and organisational safeguards to protect personal information against:

• unauthorized access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

These safeguards may include:

• secure hosting;
• encrypted communications where appropriate;
• password-protected systems;
• restricted employee access;
• regular software updates;
• security monitoring.

While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

12. Student Privacy During Online Classes

NativEnglish is committed to protecting the privacy of all students and tutors participating in online classes. Students are expected to respect the privacy of fellow learners.

Students must not:

• record classes without written permission;
• take screenshots for public sharing;
• publish classroom discussions;
• distribute tutor materials;
• disclose personal information of other students;
• misuse meeting links.

Violation of these requirements may result in suspension or termination of access without refund and may lead to legal action where applicable.

13. Children's Privacy

Certain programmes offered by NativEnglish may be designed for children. Where a student is below the age at which they can lawfully provide consent under applicable laws, registration should be completed by a parent or legal guardian.

Parents or guardians may be required to provide consent before personal information relating to a child is collected or processed.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete such information. Parents or guardians who believe that their child has provided personal information without consent are encouraged to contact us.

14. Your Rights Regarding Personal Information

Subject to applicable laws, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• update your personal information;
• request deletion of your information;
• withdraw consent where processing is based on consent;
• object to certain types of processing;
• request a copy of your personal information where applicable.

We may require verification of identity before processing such requests. Certain requests may be declined where we are legally required to retain information or where another lawful basis permits continued processing.

15. Updating or Deleting Your Information

You may request to:

• update your contact details;
• correct inaccurate information;
• delete your account;
• remove certain personal information.

Please note that even where deletion is requested, NativEnglish may retain certain information where required to:

• comply with legal obligations;
• maintain financial records;
• prevent fraud;
• resolve disputes;
• enforce contractual obligations.

Reasonable requests will be processed within an appropriate timeframe, subject to applicable law.

16. Third-Party Websites

Our Website may contain links to third-party websites, applications, payment gateways, social media platforms, or other online services that are not owned or controlled by NativEnglish.

These links are provided solely for your convenience and do not imply our endorsement of the content, products, services, or privacy practices of those third parties.

Once you leave www.nativenglish.org, this Privacy Policy no longer applies. We encourage you to review the privacy policies and terms of every third-party website you visit before providing any personal information.

NativEnglish shall not be responsible for the privacy practices, content, security, or availability of any third-party website or service.

17. Payment Information

NativEnglish may use trusted third-party payment gateways to process course fees and other payments.

We do not store your complete debit card, credit card, banking credentials, UPI PIN, CVV, or other sensitive payment authentication data on our servers.

Payment processing is handled by authorized payment service providers in accordance with their own privacy policies and applicable security standards. Students are encouraged to review the privacy policies of the payment providers before completing transactions.

18. Email, WhatsApp and Communication Privacy

When you communicate with NativEnglish through email, WhatsApp, telephone, contact forms, or social media platforms, we may retain those communications for purposes including:

• responding to your enquiries;
• providing customer support;
• maintaining service records;
• resolving disputes;
• improving our services;
• complying with legal obligations.

We request that you do not share confidential financial information, passwords, OTPs, or other sensitive personal information through unsecured communication channels.

19. Hyperlinks to Our Website

Government agencies, accredited educational institutions, search engines, recognised business directories, and reputable news organisations may link to www.nativenglish.org, provided that such links:

• are lawful and not misleading;
• do not falsely imply sponsorship, endorsement, or partnership with NativEnglish;
• accurately identify our Website; and
• appear in an appropriate and relevant context.

Other organisations wishing to link to our Website should obtain our prior written approval.

Permission to link to our Website does not permit the use of our logo, trademarks, graphics, branding, or other intellectual property without separate written consent.

20. Cookies Notice

Our Website may use cookies and similar technologies to improve your browsing experience, analyse Website performance, remember user preferences, and maintain security.

By continuing to use our Website without disabling cookies in your browser settings, you consent to our use of cookies in accordance with this Privacy Policy.

You may disable or delete cookies through your browser settings; however, doing so may affect certain Website features and functionality.

21. Changes to this Privacy Policy

NativEnglish reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices.

Where material changes are made, we may notify users through:

• updates on our Website;
• email notifications;
• prominent notices on the Website; or
• other reasonable methods of communication.

The revised Privacy Policy becomes effective immediately upon publication unless otherwise stated. We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.

22. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:

23. Consent

By accessing www.nativenglish.org, registering for a course, attending our classes, submitting your information, or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Where your consent is required under applicable law, you expressly consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue use of our Website and services.

24. Limitation of Liability

While NativEnglish takes reasonable measures to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, NativEnglish does not guarantee absolute security and shall not be liable for any unauthorized access, data breach, cyberattack, loss of information, or misuse of data resulting from circumstances beyond our reasonable control, including but not limited to:

• failures of internet infrastructure;
• malicious software or hacking;
• force majeure events;
• third-party service provider failures; or
• actions beyond our reasonable control.

Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

25. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Odisha, India.

26. Severability

If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

27. Entire Policy

This Privacy Policy, together with our Terms & Conditions, Refund Policy, Disclaimer, and any other policies published on www.nativenglish.org, constitutes the entire agreement relating to your privacy and use of our services.